Imagine your customer journey map presentation is a journey on a ship. Think of you want your audience to take away from those and how you want them to act upon each. Determine not only how to present customer journey maps. To achieve this, you must set a specific objective for your presentation. Its ultimate goal should be to persuade your audience to take a specific action, such as supporting your initiative or jumping into the ideation process. It's also about understanding what you want to achieve with your presentation. And it's not just about having the right skills and knowledge. 5.1 Storytelling tips for customer journey map presentationĮven when you know how to present customer journey maps, being well-prepared for your presentation is crucial.4 Different types of customer journey presentation.2 Steps to understanding your audience's needs.
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